frequently Asked Questions

1. how do I make an appointment?
in order to make an appointment, you can contact us by telephone at 212.245.4606 or by email at info@jeunessespa.com. In order to reserve your appointments, we require a contact telephone number and a credit card number with expiration date or valid gift certificate number. we ask that you arrive 15 minutes prior to your appointment time; for groups of three or more please arrive half an hour before the appointment time. if you arrive late to the appointment you have scheduled, we unfortunately would have to shorten your treatment time and retain the original price of the appointment. we do this as a courtesy to the guests who are scheduled after you.

2. how do I cancel/reschedule my appointment?
if you would like to cancel or reschedule your pampering session, please notify us at least 48 hours in advance of your appointment. a cancellation time for groups is made on the authorization form. if the appointment is not cancelled ahead of time, we do fully charge for the treatments that are reserved.

3. how do I book a group event?
a group spa party can be booked by contacting us with the names and treatment choices of each member of your group. we create an authorization form that includes all of the information for your group party that you must complete and return to us with your signature and credit card information in order to reserve our rooms. a specific cancellation policy will be created for your group.

4. how do I pay for my appointment?
we accept all major credit cards (american express, mastercard, visa). we do not accept personal checks.

5. I have a gift certificate/voucher for my appointments, but I forgot to bring it in. What do I do?
in the event that you have forgotten your gift certificate/voucher, we will charge you for the treatments we have scheduled. this charge will be fully refunded to you once we receive the original certificate (not a copy).

6. I have an appointment! what do I wear to the spa?
we provide our clients with comfortable robes and slippers. you will be able to change out of your clothes and keep them in your own locker. we do ask that you keep your jewelry at home. if you have scheduled self-tanning or sea salt body scrubs, we suggest that you do not wear silk.

7. I'm pregnant, can I still have spa treatments?
yes. we have a full section of our menu dedicated to the specific concerns of expecting mothers. our therapists can discuss the availability and appropriateness of your desired treatment(s).

8. where are you located?
we are located in manhattan's ppper west side at lincoln center. our address is 1885 broadway. (between 62nd and 63rd)